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Privacy Policy

Your privacy
   
Privacy Statement

Dennis Winter motocrossmotorbikes.com cares about your privacy. All information remains confidential.

We do not disclose buyers information to any third parties. We will only use the information that we collect about you lawfully (in accordance with the Data protection Act 1998). we collect information only for the following 2 reasons, firstly, to process your order, and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent And we will not pass on your e-mail address to other organisations unless you have given your consent. The information we collect about you, includes: your name, address, telephone number, email address, account details. We will never collect sensitive information about you without your explicit consent.

The information we hold is to the best of our ability accurate and based solely upon information we receive from you and it remains as up to date as it can be. We do not intend to store or currently store any financial details (debit or credit card). You can check what information we hold about you, by writing to us. We will delete or correct any inaccuracies promptly. This information is held securely. If we intend to transfer your information outside the EEA (european Economic Area) we will always obtain your consent first.

If you do give us personal information, either by filling out an order form or using the contact form, then you can be assured that this information will only ever be used in the way that you specify. Any sensitive data that you might supply can be assured to be safe. It is at no point stored in any form of electronic retrieval system to which persons outside Dennis Winter motocrossmotorbikes.com could gain access.

We will not contact you unless it has been requested, nor will you be asked to buy anything and you won't be flooded with e-mail. If your address exists in our mailing list database, every message you receive from it will contain a simple on-click removal facility, which results in immediate removal of that address from the database.

If you would like to inspect the data that we hold which respects to you, then please write, with proof of ID and send a stamped addressed envelope, with a cheque for £10 to cover administritive costs to;

The Data Handler
Dennis Winter motocrossmotorbikes.com
Canal Head Service Station
Leven
Beverley

However, if you have never filled out any of the forms on this website, then we will not be holding any data about you.

If you have any comments/questions about privacy, please email us.


Back Orders

Any items ordered which are not in stock will be placed on back order, and you will be given an idea on the length of time the items will take to come into stock. These items can be cancelled at any time - although may be subject to a re-stocking fee if the items are "special order" items and not normal stock items. your credit/debit card will be charged when the item is despatched.


If you wish to complain.

We try to provide a service to the very highest standard possible. If you are in any way unhappy with the service you have received just contact us and we will do our best to put things right


Returns

We are happy to take back unwanted goods within 7 working days of the date of purchase so long as they are returned to us in an unused, as new condition with the origonal packaging and invoice. All postage costs must be paid by the customer and a re-stocking fee of 15% will be charged on "special order" items, or 10% if goods are returned and no exchange wanted, subject to management discretion. Faulty goods are covered by the standard manufacturers warranty against faulty materials or workmanship only. General wear and tear, incorrect or inappropriate fitting etc. are not covered. Faulty goods must be returned with proof of purchase. All postage costs must be covered by the custome. None of this affects your statutory rights.


Stock Availabilty
   
We carry a comprehensive range of motocross, motorbike and cycling products to cover every aspect of the sport. if something goes out of stock it will rarely take longer than 2-3 days to replace and if it does take longer we will let you know.


GUARANTEES

Faulty goods are covered by the standard manufacturers warranty against faulty materials or workmanship only. General wear and tear, incorrect or inappropriate fitting etc. are not covered. Faulty goods must be returned with origional proof of purchase. All postage costs must be covered by the customer. None of this affects your statutory rights.


Ordering from Dennis Winter is easy


1.Find the item you require,
2.Choose the colour/size, if applicable, by clicking on the drop down list to view the options, then click again on the one you require,
3.Click the "add to basket" button,
4.Wherever you are on Dennis Winter site, you can add items to your basket in the same way,
5.You can check the contents of your basket and the total cost of your items at any time by clicking the "review basket contents" button,
6.You can remove items from your basket of alter the quantity required at any time,
7.Post and packing costs will be shown in your shopping basket,
8.Click the "review basket contents" button when you have finished shopping,
9.Then click on the "place order" button,
10.Fill in the order details on the secure form, you can also place an order by phone, fax or email