Help & Contact

Please select the subject below and click for more information.
  • Does the part I am looking at fit my bike?

    Have you tried using our new Quick Part Finder?

    You can find it at the top of the page, HERE.

    Whilst we endeavour to make finding the correct part for your bike as easy as possible by way of the Quick Part Finder, on the odd occasion a gremlin can find it's way into the system.

    As such, we include full bike fitment lists for most parts in the product summary.

    Be sure to check that the part you are ordering fits your bike before completing your purchase.

    If you are unsure, please use the 'Contact Us' option, or email: helpdesk@denniswinter.com, and a member of our team will be able to provide you with fitment advice.

  • How do I use the Quick Part Finder?

    It's easy!

    Simply choose the Manufacturer (EG: Honda), the Model (EG: CRF) and then the Engine Size (EG: 250) and you will be shown all of the parts that we currently offer for your bike.

    You don't even need to complete all filter options; If you want to look at all parts for one particular Manufacturer, EG: Honda, then just select "Honda" from the Manufacturer filter and click "Show Results".

    If you want to restart your search simply click "Reset Filters".

    Still can't find what you're looking for? Get in touch with our helpful team HERE and we will be glad to assist you.

  • How do I know what size I need?

    Don't know what size helmet, boots or riding kit you need?

    We've included handy sizing guides for all of our adult's and kid's helmets, boots & clothing products.

    Just click the "Size Guide" button next to the sizing drop down on the product page.

    Still not sure? Contact one of our helpful team HERE and they will be happy to assist you.

  • An Item is out of stock, how do I order it?

    We will let you know as soon as the item is back in stock.

    If an item is currently showing as out of stock it does mean that we have sold out of that particular product.

    However, if you click the "Email me when back in stock" button within the product page we will drop you an email as soon as the item arrives back on our shelves.

  • Can you order something for me, that is not on your site?

    In short, yes!

    Just because we don't have an item listed, doesn't mean we can't get hold of it for you.

    We are constantly updating our site to bring you the best brands and products on the Motocross, Enduro & Trials market. Our stock and web management team work around the clock to ensure both our warehouse and supplier stock levels are updated and that we have the latest products available as soon as they hit the market.

    Seen a brand or product that you want but can't find it on our site? Get in touch by using the "Contact Us" option or drop us an email on sales@denniswinter.com and we will endeavour to get you what you need.

  • How do I pay for an order?

    Payment Methods:

    We accept the following secure payment options:

    • Credit card: All information is encrypted via SSL.
    • PayPal: As a buyer, you don't pay any additional fees.
    • PayPal credit: Pay later, with 3 interest-free instalments. (Application and T&Cs apply)

    Unfortunately, we do not accept:

    • Cash on delivery
    • Cheque
    • Bank transfer

    If you have any further questions regarding this subject, please use the 'Contact Us' feature on our site to reach out to a member of our team, who would be more than happy to help.

  • I want to make a change to my order

    Ordered the wrong size or put the incorrect address on your order?

    If you ever place your order and find it is going to the wrong address or that you have ordered the incorrect item/ size, you can reach out to us using our 'Contact Us' feature, and a member of our team will be available to assist you in amending your order. 

    Please note: If your order has been marked as dispatched we will not able to makes any changes to it.

    If you have inputted the incorrect address and your order has already been dispatched, you will have to contact your local Royal Mail Delivery Office to arrange any changes. 

    You can contact Royal Mail directly, on the following number: 02476 937770 

  • Which brands are exempt from the GET10 discount code?

    Just a few.

    The following brands, ranges or products only just hit the market, and as such, are currently price protected:

    • 2022 Bell Helmets
    • 2022 Leatt
    • 2022 Troy Lee Designs
    • 2022 Alpinestars

    Please note: We reserve the right to exclude other brands, products & ranges from the GET10 promotion without prior notice now or in the future.

  • Which couriers do you use?

    We currently deliver using Royal Mail and DPD.

    The delivery company used varies according to the size/weight of your item(s).

    Once your order has been dispatched you will receive a dispatch confirmation email and this will specify the delivery company and tracking number for your parcel(s).

  • What are your delivery charges?

    UK Delivery:

    • We offer FREE SHIPPING on ALL UK orders not matter how big or small!*

    European Delivery:

    • Up to 1KG = £9.99
    • 1-2 KG = £14.99
    • 2+ KG = £19.99

    Rest Of The World Delivery (Includes all countries outside of the European Union):

    • Up to 1KG = £14.99
    • 1-2 KG = £19.99
    • 2+ KG = Due to size/ weight constraints we cannot ship items heavier than 2KG outside of the EU


    *Please note: Due to some constraints & restrictions when shipping with carriers to highlands & islands there can sometimes be additional delivery charges to these locations within the UK.

     

     

     

  • Can I pay for next day delivery?

    We do aim to get your order to you as quickly as physical possible though, so you that you can get back out on your bike, however, because we warehouse our products in a variety of locations across the UK & Europe, we cannot currently offer a next day delivery service.

     

  • Can I collect my order?

    Unfortunately, no. We are an online only company.

    As we warehouse our stock in various locations across the UK & Europe, we are unable to offer a click & collect service at this time.

  • I live outside of the UK, can I place an order?

    Of course! We deliver parts and apparel across the globe!

    We are capable of delivering your orders to almost any corner of the planet, with our integrated global shipping system.

    If you do have any further questions regarding this subject, please use the 'Contact Us' option on our site, to reach out to a member of our team, who would be more than happy to help. 

     
  • When will I receive my order?

    We strive to get you back out riding as quickly as possible.

    All orders are shipped with Royal Mail RM24 (and DPD for larger/ heavier items), however, this does not always mean you will receive  your order the next day. 

    We have a 24-48 hour dispatch window on the majority of our products (unless otherwise specified) and aim to have your item(s) with you within 3-5 working days of the order being placed. 

    On the rare occasion that there is an issue with your order we will contact you directly, via email, within a few hours of your order being placed.

  • How do I track my order?

    You can track your order online, from dispatch to delivery.

    Once your order has been dispatched you will be notified and all relevant tracking & carrier information will be emailed to you.

    However, if you would like to have more information on where your order is, please use the 'Contact Us' option, and a member of the team will be able to provide your with a tracking number. 

     
  • Do I need to check my order upon receipt?

    Yes, please.

    We kindly ask that you check your item(s) upon receipt, even if you do not intend to use the product immediately. Any damages or faults should be reported to us within 3 days of receipt.

    For further returns info, please refer to our dedicated returns page or use the "Contact Us" option.

  • I've received a damaged item; What do I do?

    We are very sorry to hear this.

    If you have received your order and it has been damaged, or you believe any of the items are incorrect, please reach out to us using our 'Contact Us' option or email us (sales@denniswinter.com) stating your Web Order reference and the problem with your order.

    We can then advise as to the best course of action and arrange a quick & hassle free exchange.

  • How do I return an item?

    If you require an exchange or refund please return the item(s) to the address below along with the enclosed returns form (included with your order) and we will promptly exchange or refund the item for you.*

    Returns Address:

    Returns Department
    Dennis Winter Ltd
    Canalhead Service Station
    South Street
    Leven
    East Yorkshire
    United Kingdom
    HU17 5NY

    *If an item is correctly supplied the customer is required to cover the cost of return P&P (unless otherwise agreed) - Terms and conditions may apply. Refunds/ exchanges for items returned without a returns form may be delayed or held, so please include as much information with your return as you can.

  • How long do I have to return an item?

    90 days.

    You have 90 days to return an item should you change your mind, no longer require or want the item(s).

    Please note: For us to be able to accept your return the item MUST be as new, in all of the original packaging and in full re-saleable condition. If your item or part has been used, fitted, is missing any of the original packaging and/or not in full re-saleable condition we reserve the right to a partial or full withholding of any refund.

  • How do I contact you?

    If you would like to get in touch please use the 'Contact Us' option HERE and a member of our team will be happy to assist you.

    You can also email: helpdesk@denniswinter.com

    ...Or give us a call: +44 (0) 1964 542281

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